Fixes for Sonos Trueplay: why it’s missing or greyed out, Android and iPad limits, and results that don’t sound right. Fixes come from Sonos support unless labelled community.
Find your problem
- Trueplay isn’t available on my Android phone
- Trueplay missing on my iPad / beta iOS
- Trueplay doesn’t appear for my speaker
- Trueplay vanished after I added surrounds (Android)
- Trueplay toggle greyed out or missing in the new app
- Quick Tuning won’t start or fails
- How do I do Advanced (phone) Trueplay properly?
- Sounds worse after Trueplay (too bassy, dull or bright)
- Surrounds too loud or quiet after tuning
- When and how do I retune?
Trueplay isn’t available on my Android phone
- Advanced (phone-based) Trueplay tuning is iOS/iPadOS only.
- On Android you can use Quick Tuning only, and only with Arc Ultra, Beam Ultra, Era 100, Era 100 Pro and Era 300.
- Otherwise use an iPhone or supported iPad.
Source: Sonos support.
Trueplay missing on my iPad / beta iOS
- Several iPads are not supported, including iPad Pro 11-inch (2nd to 4th gen), iPad Pro 12.9-inch (4th to 6th gen), iPad Pro M4, iPad (10th and 11th gen) and iPad Air 11/13-inch (M2).
- Beta iOS versions are not supported.
- Use a supported iPhone instead.
Source: Sonos support.
Trueplay doesn’t appear for my speaker
- Port, Connect and Roam SL do not support Trueplay.
- Amp: only with Sonance In-Wall/In-Ceiling speakers (not Outdoor). Connect:Amp: only as rear home-theatre channels.
- Move, Move 2, Play, Roam and Roam 2 use Auto Trueplay instead: Settings > product > Sound > Trueplay > Auto Trueplay tuning, with the mic enabled.
Source: Sonos support.
Trueplay vanished after I added surrounds (Android)
- Community reports Era 300s could be tuned on Android standalone but not once set as surrounds.
- Accepted answer: tune from an iPhone.
Source: Sonos Community. Community.
Trueplay toggle greyed out or missing in the new app
- Sonos staff confirmed on the Community that some features, possibly including the Trueplay on/off toggle for Android, were not yet in the redesigned app and would return in an update.
- Update the app and speakers to the latest software (Sonos requires this for Trueplay).
Source: Sonos Community. Community (Sonos staff).
Quick Tuning won’t start or fails
- Turn the microphone switch on for all involved products.
- Settings > Your System > speaker > Sound > Trueplay > Trueplay Tuning > Quick Tuning.
- Keep the room quiet and do not change volume while it runs.
Source: Sonos support.
How do I do Advanced (phone) Trueplay properly?
- Settings > Your System > speaker > Sound > Trueplay > Trueplay Tuning > Advanced Tuning (iOS).
- Walk the room moving the phone slowly from head to waist height, covering as much area as possible.
- No talking, footsteps or loud appliances; do not change volume during the tone.
Source: Sonos support.
Sounds worse after Trueplay (too bassy, dull or bright)
- Retune using the technique in S7.
- Fine-tune with Settings > product > Sound > EQ (Bass, Treble, Loudness).
- Or toggle Trueplay off in the Trueplay menu to compare.
Source: Sonos support.
Surrounds too loud or quiet after tuning
- Settings > room > Sound > Surround Audio.
- Adjust TV Level, Music Level, Music Playback (Ambient or Full), or Surround Distance; Reset restores defaults.
Source: Sonos support.
When and how do I retune?
- Retune after moving a speaker, or if the sound changes undesirably.
- Settings > room > Sound > Trueplay > Retune (iOS). On Android, only Quick Tuning products can be retuned.
Source: Sonos support.
Menu names and messages vary between models and software versions. If yours differ, check your own manual.